ANDROID
First, please click on the hamburger button at the bottom right of the app, highlighted in red.
Next, please click 'About', highlighted in red below.
Select 'Submit Log File'
Enter a description of the issue
Click 'Send'
Then, you will be prompted with a screen similar to below. Please select 'Gmail' or the app you use to send emails.
Finally, send the file over to '[email protected]' (1) and press send (2).
iOS
First, please click on the hamburger button at the bottom right of the app, highlighted in red.
Next, please click 'About', highlighted in red below.
Select 'Submit Log File'
An email screen will open up, attaching the log file, and will use the email address you have associated with the built-in iOS Mail app
Send the file over to '[email protected]' (1) and press send (2).
Web Softphone
While in the web softphone, press F12
This will bring up a DevTools Pop-up Window
Swap from the What's New tab to the Console tab (located in the lower half of the popup window), if necessary
Once in the Console tab, highlight everything that is present and right-click to bring up the Save As option. Click Save As
Save the file to your computer
Send the file over to [email protected]