What is Button Designer?

Button Designer allows for device button customization, template deployment, and assigning phone directories.

How do I access Button Designer?

Please click here to learn how to access the button designer for your phone (Advanced User and Higher).

Please click here to learn how to access the button designer for another phone (Site Manager or Office Manager).

What are the available button types?

Line Appearance

A line appearance button allows incoming and outgoing calls to be made to that extension. A line appearance must be set on the phone.

Shared Line Appearance

A shared Line Appearance allows multiple calls to share the same extension for receiving and making calls.

User (BLF)

BLF stands for Busy Lamp Feild. It shows if a user is on a call. It will show up as red when the user is on a call and green when they are not on a call.

Call Park

A call park allows you to place a caller on hold without the call being tied to your extension. If a caller is put on hold on a phone, only that phone can retrieve the call, but if a caller is put into a call park, all phones can retrieve the call.

Speed Dial

A speed dial calls a specific phone number.

DTMF

DTMF is a mid-call star code/shortcut.

Available Mid-Call Star Codes:

***  – Park call in an available parking lot

*1 - Record a call on-demand 

*2 - Stop recording a call on-demand

Queue Toggle

A queue toggle logs users in and out of their call queues. Logging out of a call queue will prevent queue calls from routing to the user's extension. Logging into a call queue will make the user's extension available for queue calls again. 

Timeframe Toggle

A timeframe Toggle will enable or disable a timeframe for the user specified in the button setup.

To enable:
Press the toggle button. A call is established and will play a 'Timeframe is ENABLED/ACTIVATED' message.

The light on the button will be Green if the answering rule is enabled
To disable:
Press the toggle button. A call is established and will play a 'Timeframe is DISABLED/DEACTIVATED' message.

The light on the button will be Red if the answering rule is disabled