This article assumes the  CallHarborUC Desktop App is already installed. 

You can find information on installing and utilizing the Desktop App here

Enabling Troubleshooting On CallHarborUC Desktop App

Enabling Diagnostic Data

Sending SIP Logs

Sending Diagnostic Data

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Enabling Troubleshooting On CallHarborUC Desktop App

 

Select the gear icon in the bottom left above your user icon

 

Navigate to the Controls 

 

Select the option to Enable troubleshooting (the slider should turn red as shown below)

 

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Enabling Diagnostic Data

 

Select the gear icon in the bottom left above your user icon

 

Navigate to the Troubleshooting section

 

Scroll down until you see "Enable/Disable diagnostic data" 

 

Select the option to Enable troubleshooting (the slider should turn red as shown below)

 

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Sending SIP Logs

 

Select the gear icon in the bottom left above your user icon

 

Navigate to the Troubleshooting section

Select "Export" next to "Export all SIP logs"

 

Select the "Save" button 

 

Once you have the SIP logs downloaded you can send them to the technician requesting the logs.

 

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Sending Diagnostic Data

 

Select the gear icon in the bottom left above your user icon

 

Navigate to the Troubleshooting section

 

Scroll down until you see "Export diagnostic data" 

 

Select "Export" next to "Export diagnostic data" (please note your Desktop App may freeze for a minute or so this is normal)

 

Select the "Save" button

 

The diagnostic data files are too large to be sent naturally so we will be uploading them to Google Drive. Which can be accessed here (please note you may need to sign in).

 

Now in Google Drive start by selecting "New" in the top left corner 

 

Select "File Upload"

 

Navigate to "Downloads" and double click "diagnosticData"

 

 

Wait for the file to upload and click on it

 

Select "Share" in the top right corner

 

Select "Restricted" and adjust it to "Anyone with the link"

 

Select "Copy Link" 

 

You will now be able to paste the link to the technician using "Ctrl + V"