Definintions

Losing Carrier - the carrier the numbers will be ported from.

Winning Carrier - the carrier the number will be ported to.

Port In FAQ

How long will it take to port in once submitted?

Ports can generally occur within 7 business days. However, some ports may take longer if account information is incorrect or the losing carrier denies the port.

What are the statuses of a port?

Submitted (submitted and awaiting verification from losing carrier)
CSR Required (a CSR is required to continue)
Rejected (your port has been rejected and will need to be resubmitted with proper information)
FOC (a date has been confirmed for your port to process)

Is an Invoice required?

Yes, a copy of your most recent invoice from the losing carrier is required.

What is a CSR?

A CSR is a customer service record that is sometimes required to continue with the porting process. This would be requested by the customer to the losing carrier. It is generally provided by mail or email.

What is an LOA?

An LOA is a letter of authorization that grants permission for the port to occur.

When will I need an LOA (Letter of Authorization) filed out?

An LOA must be filled out for all ports.
For Toll-Free Numbers - use TOLLFREELOA.pdf
For Local Numbers - use Letter_of_Authorization_CH.pdf

How do I fill out an LOA?

Toll-Free
- The Current Carrier/RespOrg - the carrier that holds the numbers currently. If you are unsure, please leave blank
- Customer Name - The company name on file with the losing carrier
- Customer Address - The company address on file with the losing carrier
- Customer Contact - The authorized contact for the account with the losing carrier
- Billing Account Number - the account number with the losing carrier
- Requested FOC Date - the date for the port to be completed. Must be 7 business days from the date signed and returned.
- Authorized Signature - The authorized contact for the account with the losing carrier should sign to approve the port
- TFN(s) to Port - List all Toll-Free numbers to be included in the port
Local
- Authorized Signer - The authorized contact for the account with the losing carrier
- Billing Contact - The billing contact for the account with the losing carrier. May be the same as the Authorized contact. If multiple people are authorized for the account, but there is a main contact, please put the main contact as the billing contact
- Desired Port Date - the date for the port to be completed. Must be 7 business days from the date signed and returned.
- Current Service Provider - the carrier that holds the numbers currently. If you are unsure, please leave blank
- Account Number - the account number with the losing carrier
- List All Numbers - List all local numbers to be included in the port
- Account or Billing Telephone Number - the main number associated with billing for the losing carrier. May be listed on the invoice.
- Partial Port - Select Yes
- Service Pin - A pin may be required by the losing carrier for the port to go through, please contact the losing carrier to confirm if a pin is required.

Port Out FAQ

Does porting out cancel my services with CallHarbor?

No, a port out will not cancel your services. A cancellation notice must be sent to CallHarbor Support:
- If you are under contract, a 60-day notice is required, and Early Termination Fees may apply.
- If you are month-to-month, a 30-day notice is required.

How can I get a CSR?

Please contact CallHarbor Support, including:
- Your Name
- Your Company Name
- Your Company Account Number
- The phone numbers to port

What should I do if a port out is rejected?

Please contact CallHarbor Support, including:
- Your Name
- Your Company Name
- Your Company Account Number
- The phone numbers being ported
- The date the port was submitted
- The winning carrier
- The PON (port order number)
CallHarbor Support will work to approve the port from our side.