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How do I factory reset my Polycom phone?

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***Do not factory reset your phone unless told to by a support tech***


When do I want to factory reset my phone?
A factory reset will fix many small problems that happen with phones. Sometimes you will be asked to factory reset a phone by one of our support techs, but you should never do a factory reset unless told to.

How do I factory reset a Polycom phone?
1). Start by pressing the home button. It is the button that looks like a house.
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2). Navigate over to settings. You use the arrow pad to move over.
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3). Scroll down and select advanced.
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3). It will ask for a password. The support tech will provide you with the password and you use the keypad to enter it. then press the enter softkey to confirm.
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4). Select administrator settings.
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5). Scroll down and select reset to defaults.
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6). Scroll down again and select reset to factory.
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7). You will be asked are you sure. Select the yes softkey.
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8). The reset process will take around five minutes and your phone will reboot multiple times in the process. If the phone does not return to a working state, then you will want to contact support. Click here to email support.

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