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How do I write an Auto Attendant Script?

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An auto attendant script should contain all information and options that need to be given to callers when they call in. An auto attendant script can be written in any way that will work for your business. There is no right or wrong way when it comes to writing an auto attendant script, but we do have tips for writing one.
Tip #1
Before writing an auto attendant script, you should have the auto attendant already created with the options set OR know what options you will set on your auto attendant. This will take out any guesswork of what to say or in what order. To learn how to create an auto attendant, please click here

Tip #2
Try to keep the description for options brief and straight to the point, such as Press one for Sales, Press two for Support, Press three for Billing or Press one for the Front Desk, Press two for Prescription Refills, Press three to schedule or cancel an appointment.

Tip #3
If it isn't included in the script, callers will not know the option is set. Include all options that you want customers using, and if any are set for employee's quick access to an extension or voicemail management, don't include it in the script.

Tip #4
Read the script out loud while writing. This will help find any wordings that can be changed or if something does not sound right before a recording is created.

Tip #5
If you have any announcements or news that will be added at any point, the auto attendant script should be split into the intro greeting and the menu prompt. To learn more about intro greetings vs menu prompts, please click here.

Sample Scripts

Hello! Thank you for calling <company>. If you know your party’s extension, you may dial it at any time. If you would like to speak with <user/group of users>, please press one. If you would like to leave a voicemail for <user>, please press 2. If you would like to speak with a receptionist, please stay on the line.
(The please stay on the line would only work if one of the menu options goes to the receptionist and is the specified action of ‘If no key is pressed’)

Intro Greeting
Hello! Thank you for calling <company>. We are very excited to announce <announcement and news>.
Menu Prompt
If you know your party’s extension, you may dial it at any time. If you would like to speak with <user/group of users>, please press one. If you would like to leave a voicemail for <user>, please press 2. If you would like to speak with a receptionist, please stay on the line.
(The please stay on the line would only work if one of the menu options goes to the receptionist and is the specified action of ‘If no key is pressed’)

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