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How To Manage Music On Hold

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What is Music on Hold?

Music on Hold is an audio file that is played while a caller is in a queue waiting for their call to be answered. The audio file can be a recorded message, music or ringing. I can be applied to individual call queues or domain-wide

How to configure Music on Hold

Go to the Call Queue tab and click on the MOH icon
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On the Music on Hold tab Click on Settings There is also an option to set an introductory greeting, this introductory greeting can be uploaded or recorded. Once this is done click Save.
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Music files are added by clicking Add Music. From this dialog box browse to the audio file on your computer that you wish to upload, the file type must be .wav or .mp3, and click Upload.
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