If you are looking to make adjustments to your user permissions you must be signed in as an office manager. Please follow our User Profile management guide to adjust permissions.
Office Manager
This user scope provides the following access:
- Admin Account
- Full domain control, full user control. No feature limitations.
Advanced User
This user scope provides the following access:
- Answering Rules
- Time-Frames (self owned, not domain)
- Voicemail
- Contacts
- Fax
- Call History (personal)
Basic User
This user scope provides the following access:
- Voicemail
- Contacts
- Fax
- Call History (personal)
Simple User (Utilized for only Fax)
This user scope provides the following access:
Call Center Supervisor
This user scope provides the following access:
- Voicemail
- Contacts
- Fax
- Answering Rules
- Time-Frames (self owned)
- Queue Management
- Agent Management
- Call Center Reporting
- Call History
Call Center Agent
This user scope provides the following access:
- Voicemail
- Contacts
- Queue Login / Logout
- Personal Statistics
- Call History (personal)
