An auto attendant is an interactive menu that allows callers to select their reason for calling without needing to have the call screened by a receptionist
Intro greetings are an introduction message played to callers before the menu options are given. The menu options are played once the intro finishes and the auto attendant moves to the menu prompt.
Intro greetings and menu prompts
There is no right or wrong way when it comes to writing an auto attendant script, but we do have tips for writing one.
This article outlines the steps to create or edit your auto attendant