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Home > 10DLC > New 10DLC Requirement: Messaging Terms and Conditions
New 10DLC Requirement: Messaging Terms and Conditions
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Mobile carriers now require all message senders to have a terms and conditions page for 10DLC approval. The terms and conditions page must include: 

 

  • Brand/Company Name
  • Types of messages consumers can expect to receive
  • Message frequency disclosure (Example: Message frequency varies)
  • Message & data rates may apply disclosure
  • Customer care contact information (Text HELP for help, contact [email address] for support, etc.)
  • Opt-out instructions
  • Privacy Policy Link

 

Here is a fill in the blank example: 

 

Messaging Terms & Conditions
By opting in to messaging, you agree to receive text messages about _________ from [Company Name]. Message frequency varies. Message and data rates apply. For help, reply HELP or email us at [email address]. You can opt out at any time by replying STOP. [Privacy Policy Link]
 

 

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