Yealink USB Connect is an application that manages Yealink headsets.

 

Installing Yealink USB Connect

To download Yealink USB Connect, please click here.

1. Once downloaded, if the installation process does not start automatically, double-click the downloaded file in Downloads to start the installation process. Once the installation has been initiated, the Yealink Global Privacy Statment will pop up. Please read before clicking Next

2. The Yealink End-User License Agreement will pop-up. Please read before accepting and clicking Next

3. The installation window will now be displayed. Click Next

4. Select the installation folder, if different then auto-selected. Click Next

5. Click Install

6. Click finish once install completes

If you do not wish to Launch Yealink USB Connect now, please uncheck Launch Yealink USB Connect

 

Using Yealink USB Connect

Your Yealink headset must be connected to your computer in order to utilize Yealink USB Connect. Please ensure the headset is connected via the PC port on the headset base.

Landing Page

When opening the application, the landing page will be a Yealink device page (this will not include your Yealink phone). Yealink does offer cameras and speakerphones to be added to specific models, so the landing page is designed to support multiple device selections. Click on a device card to manage the device.

Device Status

Device status will provide the:

• Product Name
• Base Firmware
• Power Level
• Base SN (Serial Number)
• Base Hardware Version
• DECT Region
• Base RFPI (Radio Fixed Part Identity)
• Headset IPUI (a unique code assigned)
• Headset Firmware
• Headset SN (Serial Number)
• Headset OTA Upgrade (Over The Air)

A support tech may ask for some or all of this information when troubleshooting a headset

Device Settings

Basic Settings

General

Busylight - Set the status of the Busylight (the light on your headset); leave as Sync for the light to update when changing availability (on call, off call, DND)

 

Sound

Keypad Tone - Set whether to play key tone through headset (dial pad/key presses)

Wearing Preference - Select the position of the mic arm to optimize audio

 

PC Softphone

Call Contol with Softphone - Enable USB call control (The CallHarbor web softphone does not support answering calls with the Call Control button on the headset)

Headset Local Ringtone - Set whether a local ringtone will play from the headset when a call comes from a device connected via USB/PC Port

Base Ringtone Volume - Set the base ringer volume when a call comes from a device connected via USB/PC Port

Local Ring Type - Select the local ringtone for incoming calls from USB/PC Port connected devices

 

Deskphone

Headset Local Ringtone - Set whether a local ringtone will play from the headset when a call comes from the desk phone

Base Ringtone Volume - Set the base ringer volume when a call comes from the desk phone

Local Ring Type - Select the local ringtone for incoming calls from the desk phone

Advanced Settings

General

Audio Bandwidth - Wideband provides better audio, and narrowband provides better battery life.

Wireless Range - Select the wireless range between the headset and the base. When the headset exceeds the preset wireless range, it will prompt you "out of range". If you encounter signal interference from other wire devices, select Medium or Short.

Voice Guidance - Set whether to enable the paired headset to play voice notifications or not

Voice Guidance Language - Select voice guidance from a list of languages.

Mute Reminder - Set whether the paired headset plays a periodic audio reminder when the microphone is muted.

• Headset mode: If the microphone boom-arm is moved down (only for WH62) and the headset is in the mute status during the call, the headset will play a "Muted" audio reminder when the interval between two sound sources detected by the microphone exceeds 5 seconds.

Mute Reminder Interval - Set the interval time plays a periodic audio reminder when the microphone is muted. It appears only if Mute Reminder is enabled. Only when you speak continuously will the headset play the audio reminder according to this configured period.

USB Computer Audio - Used to control how the speaker on the base plays non-call audio from a USB device when the headset is placed on the base.

• Instant: To have the audio (not called audio) turned on instantly.
• Delayed: To have the audio (not called audio) turned on automatically with a brief delay. The delay will filter out short notification sounds from the PC.
• Never: To never have audio (not called audio) in the headset.
• Always: To always have audio in the headset; this will affect the battery life.

Environment Adaptation - Adjust the headset performance in different usage environments

• Quiet Environment
• Noise Environment

Music Mode - Set whether to optimize audio for music. Disable music mode to optimize battery performance.

 

Calling

Call Device - Select the default call device

Call Priority - If you are on a call and a new call arises, this settings determines which of the two active calls is routed to the headset

• Current Call
• New Call

MFB Once to Second Call - Set whether to directly answer the new call or end the current call when receiving a second call and pressing the call control, PC, or phone button

• End current call only
• Answer new incoming call

Call Recording - Set whether calls from mobile devices or desk phones are to be recorded on your PC. The supplied USB cable needs to be connected to the base and the PC, and additional recording software is required.

Phone Type - If you use a USB connection for the Unify Phone, you need to change the configuration.

Auto Dial - Set whether to enable the automatic dial out function. After enabling, if you enter the number on the dial pad, it will automatically dial out. (only applicable to WH66/WH67)

Auto Answer When Undocked - Set whether to automatically answer incoming calls when handset is removed from the Base

Open Line When Undocked - Set whether to enter the dialing screen when undocking the headset.

Handsfree when Docked - If the headset is docked on the base during a call, it will automatically switch to hands-free mode. (only applicable to WH66/WH67)

Boom arm-mute - Mute or un-mute the microphone by moving the boom arm up or down

Headset Busylight - After enabling it, the headset's LED indicator shows the calling status.

Permanent Conference Mode - Enable/disable not ending a multi-headset conference call until docking the primary headset.

Equalizer for Calls - Select an audio preference to use for all Calls

Comfort Noise - To indicate to the other party that you are on a call by the weak and comfortable noise.

Smart Noise Block - Enable/disable the base to block out/eliminate the noises when on a call. When you make a call via speaker mode, enabling this function can block out/eliminate the noises when there is no speech in a call. (only applicable to WH66/WH67)

 

Hearing Protection

Anti-Startle Protection - Select to automatically adjust the volume level in the headset to limit your daily exposure audio volume. The headset always provides protection against sound spikes.

• Peak Block Protection
• Australian G616 Protection

Daily Noise Exposure - Select the decibel level the headset protects against sound spikes

• No Limiting
• 80dBA
• 85dBA

Update Device

If your device is up to date, the screen will display 'Your software is up to date'

If your device is in need of an update, the screen will display the new version and an Update Now button. Press Update Now to update your device.

 

Device Support

Log file collection

Logging Level - should be set to 6 to ensure the highest level of logging

Log File collection - export the log file

Upload Log file - the request to upload a log file it sent to Yealink Support, not CallHarbor Support. If providing a log file to CallHarbor, please email to [email protected]

Feedback

Device Feedback - feedback is uploaded to Yealink, not CallHarbor

Maintence Application - will bring you to Warranty Services with Yealink. Please contact CallHarbor Support if you are having issues with your headset, please do not contact Yealink directly.

More Suport - Link to Yealink Support Knowledge Base

Device Recovery

Reboot Device

Restore factory settings