CallHarbor Messenger is a Premium Feature. To enable, please contact CallHarbor Support.

This article outlines the features that become available with CallHarbor Messenger. To learn how to use the CallHarbor Messenger portal, please click here.

Features

• Share SMS numbers across users
• Manage Opt-Outs
• Canned Responses
• Drip Campaigns
• Blasts
• Reminders
• Block Sender
• Export Message History

---

Share SMS Numbers Across Users

With CallHarbor Messenger, multiple users can utilize the same SMS number for sending and receiving. Users utilizing the same SMS number will have access to all conversations with the SMS number. The SMS number will be assigned to a primary user, and that user's information will be displayed for the shared number.

Manage Opt-Outs

If a contact opts out of receiving SMS, messages cannot be sent to the contact unless they opt in for messages again.

Canned Responses

Canned Responses are used for common replies to inquiries such as hours, frequently asked questions, and more. Canned Responses can be set up to auto reply to a message with keywords

Drip Campaigns

Drip campaigns allow you to apply a scheduled set of messages to a contact based on intervals of your choosing. Any replies received from the contact will break any future drips.

Blasts

Blast a message out to multiple phone numbers at once.

Reminders

Create reminders to send scheduled messages to individual contacts.

Block Sender

Block SMS numbers from being able to send you SMS

 

Export Message History

The message history for a conversation can be exported. The range for export is 30 days.