If call recording is turned on for you, your calls in Teams are recorded automatically. When your organization allows it, you can pause the recording during sensitive parts of a call, such as when a customer reads out a card number, and resume it afterward.

What gets recorded

• All of your incoming and outgoing calls.
• Any Teams meeting you organize.
• Any meeting or conference you join, even if the organizer does not have call recording.

Pause a recording

1. During a call, look for the recording card that appears in the CallHarbor app in Teams.
2. Select Pause Recording.

Resume a recording

On the same card, select Resume Recording.

Good to know

• The pause button only appears if your administrator has given you permission to pause recordings. To request it, have your administrator contact CallHarbor Support.
• Nothing said while the recording is paused is captured.
• To listen to your recordings, see Accessing Your Call Recordings.