This guide is for the administrator of a Slack workspace whose members want to chat with Microsoft Teams users through the TeamsLink app.

TeamsLink creates a private Slack channel for each connection with a Teams user. For that to work, members of your workspace must be allowed to create private channels.

Allow members to create private channels

1. In a web browser, go to https://your-workspace-name.slack.com/admin/permissions/account-types, replacing your-workspace-name with your own.
2. Under Member, turn on Create private channels.
   

You can also reach this setting from your Slack admin page: Menu > Manage Permissions > Account Types.

Why this matters

If this permission is off, a Slack user can accept an invitation from a Teams user and nothing will happen: no channel appears and no error is shown. See Troubleshooting: Slack Invite Accepted but Nothing Happens.

Next: Slack Administrators: Installing the TeamsLink App.