You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
Home > Manager Portal > Call Handling > How To Edit a Call Queue/ Add Agents
How To Edit a Call Queue/ Add Agents
print icon

Under the Call Queue tab, click on the Call Queue name to edit a call queue, In here you are able to configure the queue

Agents are added by clicking on the hyperlinked numbers in the Agents column.

The screen displays the agents assigned to the queue and the icon turns green for agents currently available, hover over the agent to the right of the page you can edit or delete the agent, then at the bottom of the page you will see you are able to add agents.

0 out of 0 found this helpful

scroll to top icon