You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.

Showing articles from call queue tag

Call Queue Agents

This article assumes you are logged into the  Manager Portal  as a Call Center Supervisor, Site Manager, or Office Manager. If you do not know your login name or password, please  click here  or contact  CallHarbor Support . What is an Agent? Add an Agent Edit an Agent Delete an Agent What is an Agent? An agen…

Pickup or Transfer Calls Waiting In Queue

This article assumes you are logged into the  Manager Portal  as a Call Center Supervisor, Site Manager, or Office Manager. If you do not know your login name or password, please  click here  or contact  CallHarbor Support . Please note that calls picked up or transferred using the following methods may not show in…

Editing a Call Queue

You will first need to navigate to control.callharbor.com and sign in using your manager portal credentials. You will then click on the "Call Queue" tab. Once there, you will see a list of your queues. If you would like to edit a queue, you can click on the Call Queue name or the edit pencil icon to the right of t…

Music on Hold (MOH) - Call Queues

This article assumes you are logged into the  Manager Portal  as an Office Manager, or Site Manager. If you do not know your login name or password, please  click here  or contact  CallHarbor Support . If you need assistance with updating music on hold, please contact  CallHarbor Support , including: * Your Name …

Create a Call Queue

This article assumes you are logged into the  Manager Portal  as an Office Manager, or Site Manager. If you do not know your login name or password, please  click here  or contact  CallHarbor Support . 1. Select the Call Queues tab 2. Click Add Call Queue 3. The Add a Call Queue popup window is opened 4. Enter…

Call Queues

What is a Call Queue? What are the types of Call Queues? * Round Robin * Tiered Round-Robin * Ring All * Linear Hunt * Linear Cascade * Call Park What is a Call Queue? A call queue places callers on hold while waiting for their call to be answered by an available agent. Agents are the extensions added to th…

scroll to top icon