Live Analytics
This article assumes Live Analytics is enabled for your system, and that you are logged into the Manager Portal If you would like to enable Live Analytics, please contact Sales or Support for a quote Accessing Live Analytics 1. Locate the Apps drop-down located in the upper right-hand corner, and click it t…
Pickup or Transfer Calls Waiting In Queue
As a Call Center Supervisor or Office Manager, picking up or transferring calls from a call queue can be done in the Call Center Tab of the Manager Portal. Picking up the call will send the call to a device registered with your extension. Transferring the call will allow you to select the extension that should recei…
