Best Practices
Manager Portal Physical Phones CallHarborUC Web Softphone Manager Portal * Log out of the Manager Portal when not in use. If left open running in the background, the session may appear to be valid, but may log you out in the middle of making changes as the session is expired. * The Call Center Reports t…
Log In and Out of Queues
Agent Status * Types * Status Online Single Call Offline End Shift Lunch Break Meeting Other Portal * Your Extension Status All Queues * Another Extension Status All Queues Specific Queue Web Softphone * Status * All Queues * Specific Queue Agent Status Agent Status is a use…
Log In and Out of Queues
Agent Status * Types * Status Online Single Call Offline End Shift Lunch Break Meeting Other Web Softphone * Status * All Queues * Specific Queue Portal * Your Extension Status All Queues * Another Extension Status All Queues Specific Queue Agent Status Agent Status is a use…
Check Version of Web Phone
1. Click the hamburger menu on the top left of the screen (if you don't see one, you may need to maximize or fullscreen the window that your phone is in) 2. Click the "Settings" gear. 3. At the bottom of the menu, it will say "Version" with a number like "44.1.1."
Submit Logs from Web Softphone
1. Right Click the web softphone application and select Inspect (highlighted in Red) 2. This will open the DevTools popup window. Select Console located towards the top of the window 3. Save the messages listed under Console. To save, press Ctrl+A to select all the messages and right-click and select Save as. Inc…
Add Contacts
This article assumes you are logged into the Manager Portal . If you do not know your login name or password, please click here or contact CallHarbor Support . Portal - Your Extension Portal - Another Extension Shared Contacts Mobile App Web Softphone Portal - Your Extension This section of the article as…
Install the New Progressive Web App (PWA) (version 44.1.1)
Notating Current Microphone and Audio Output Devices Google Chrome Microsoft Edge Notating Current Microphone and Audio Output Devices Open the previous version of PWA (search the start menu for "Callharbor" or "Snapmobile" if you don't see the icon) Go to "Settings" and make note of what audio devices are sele…
Send a SMS/Chat with Web Phone
This article assumes you are logged into the Web Softphone or using the Progressive Web App (PWA) An SMS number is needed in order to send SMS. Please contact CallHarbor Support to enable SMS. Chat can be used to send messages to other extensions in the system. 1. Click "Chat and SMS" 2. Click "New Con…
Using the Web Soft Phone
This article assumes you are logged into the CallHarbor Portal . You can also log into the Web Softphone by going to: control.callharbor.com/webphone/login If you do not know your login name or password, please click here or contact CallHarbor Support . Access The Web Softphone Dial Pad Call Center * My Qu…
Clear Cookies and Site Data
Web Softphone through Portal Web Softphone through PWA Google Chrome Firefox Mozilla Safari If accessing the web softphone by navigating to through the Portal 1. Click the 'View Site Information' button located to the left of the URL bar 2. Click 'Cookies and site data' 3. Skip to step 4 for the next ste…
