Send SMS - CallHarborUC
This article assumes you have the CallHarborUC app downloaded , and have an SMS number set up for your extension. If you need assistance with downloading or need an SMS number, please contact CallHarbor Support . For instructions on sending a text from the Call History tab of CallHarborUC, please refer here . 1.…
iOS: Remove App Call History from Cell Phone History
By default, all calls made and received in the CallHarborUC app will appear in your iPhone's call history. To Disable: 1. Press the Three Dots in the upper-righthand corner 2. Select Preferences 3. Select Controls 4. Disable 'Includes Callkit calls to Recents'
Blind Transferring - CallHarborUC
A blind transfer sends the caller to the new extension without any interaction between the person transferring the call and the extension receiving the transfer. Completing a Blind Transfer Via CallharborUC 1. Click on Transfer 2. This will bring up the Dial Pad *Dial to Transfer should be at the top* …
Attended Transfer - CallHarborUC
An attended transfer allows for communication between the extensions before the transfer is completed. Completing an Attended Transfer Via CallharborUC 1. Click on Atten...ansfer(Attended Transfer) 2. This will bring up the Dial Pad *Dial to Transfer should be at the top* 3. Enter the extension to tran…
Enable and Send Log Files with CallHarborUC
Enable SIP Logs Send SIP Logs Enable SIP Logs iOS (left side) : Click the 3 dots in the corner Android (right side) : Click the 3 dots in the corner and tap "Settings" iOS (left side) : Select Preferences Android (right side) : Select Preferences iOS (left side) : Turn On "Log SIP traffic" Android…
Switching from CallHarbor Mobile or Cloud Softphone to CallHarborUC
CallHarbor Mobile If you are currently utilizing CallHarbor Mobile, some changes may be required to make sure that your queue calls, or general calls, ring the new application. Please reach out to CallHarbor Support to inform them of your switch to ensure that your account is ready for the new application. Both a…
Log In and Out of CallHarborUC
Log In Log Out * Android * iOS Log In Please utilize the same login for the Manager Portal to log into the app. The format is extension@domain, for example: 100@callharbor (there is no ".com" at the end of most usernames) If you are unsure of your login please reset your login or contact CallHarbor Su…
Send SMS
Portal * Through the Contacts Tab * Through the Messages Tab * SMS Window Icons Web Soft Phone * Through the Contacts Tab * Through the Chat and SMS Tab * SMS Window Icons Mobile App * Through the Contacts Tab * Through the Messages Tab * SMS Window Icons Portal This article assumes you are logged into t…
Utilizing the CallHarborUC application
Overview Login Enable SIP Logs Dial Pad * Hold * Mute * Speaker * Transfer * Add a Call * Video Call History Contacts Messages Settings * Voicemail Voicemail Message * User Settings Answering Rules Greetings Play the Current Greeting Select a Different Greeting Record New Greeting Ap…
Download and Install CallHarborUC
iOS Android If you are currently utilizing CallHarbor Mobile, some changes may be required to make sure that your queue calls, or general calls ring the new application. Please reach out to CallHarbor Support to ensure that your account is ready for the new application and for assistance in the transition. Bot…
