Pickup or Transfer Calls Waiting In Queue
This article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . Please note that calls picked up or transferred using the following methods may not show in…
Blind Transferring - CallHarborUC
A blind transfer sends the caller to the new extension without any interaction between the person transferring the call and the extension receiving the transfer. Completing a Blind Transfer Via CallharborUC 1. Click on Transfer 2. This will bring up the Dial Pad *Dial to Transfer should be at the top* …
Attended Transfer - CallHarborUC
An attended transfer allows for communication between the extensions before the transfer is completed. Completing an Attended Transfer Via CallharborUC 1. Click on Atten...ansfer(Attended Transfer) 2. This will bring up the Dial Pad *Dial to Transfer should be at the top* 3. Enter the extension to tran…
Transferring Calls
Blind Transfer A blind transfer sends the caller to the new extension without any interaction between the person transferring the call and the extension receiving the transfer. 1. Press the TRANSFER key or Transfer (Trans) during a call 2. Do one of the following: • Enter the number or select a contact fr…
Star Codes / General Codes
What are Star Codes? Star Codes Star Codes While On a Call General Codes Other * Auto Attendants * Timeframes Using Timeframe Toggle Star Codes Enable Disable What are Star Codes? Star Codes are codes that can either be called or dialed while on a call for a specific feature or function to happen. S…
