How Do I Send Missed Calls to a Different Voicemail Box?
To forward a user's missed calls you will want to click on the users icon (1) in the main menu and then select the user you want to have forwarded. (2) You can also search for the user by name or extension in the search box. (3) This will open to the user profile and you will want to click on the answering rules t…
Star Codes / General Codes
Star Code – Use Case **<ext> – Intercom *<ext> – Direct to Voicemail (great for transfers) *98 – Voicemail Portal *97 – User Voicemail *** (while in call) – Park call in an available parking lot *1 - Record a call on-demand, must be on a call to use. *2 - Stop recording a call on-demand, must be on a call to u…
Check Your Voicemail
Checking Your Voicemail To check your Voicemail from your phone, you must not have a call on the line when attempting to check your voicemail * Dial 5001 or press the message button on your phone * Enter your voicemail password * Select the option to listen to new or saved voicemail Checking Another User's V…
Navigating the Voicemail System
To access voicemail you will dial 5001 on your phone, or press the messages key. You will then be prompted to enter your voicemail pin. Once inside your voicemail box, you will be presented with different options. The flow chart is a complete overview of the Voicemail System. Below are instructions on how to naviga…
Set Up Your Voicemail
First Time Accessing Voicemail * Dial 5001 OR *97 from your phone or click the message button on your phone * You will be prompted to record your name after you hear a tone; after you record your name press # * Then you will be prompted to record a voicemail greeting; after you are done press # * You are now don…
