Enable DND
From Your Phone Your Extension through the Portal Your Extension through CallHarborUC Another Extension through the Portal From Your Phone Do Not Disturb can be enabled from any CallHarbor device (physical phone, web softphone, or mobile app) To Enable Dial *78 Once connected a message will play: "Do Not Dist…
Add a New Answering Rule
Answering Rules For Your Extension * Create the Time Frame * Create the Answering Rule For Another Extension * Create the Time Frame * Create the Answering Rule Answering Rules Answering rules are individual extension’s call routing, as each rule states how a call should be routed for that extension. Answerin…
Send Missed Calls to a Different Voicemail Box
Your Extension Another Extension Your Extension This section of the article assumes you are logged into the Manager Portal as an Advanced User or higher. If you need assistance with setting the forward or if you do not have an Answering Rules tab, please contact CallHarbor Support . If you do not know your log…
Answering Rules
Answering rules are individual extension’s call routing, as each rule states how a call should be routed for that extension. Answering rules are time frame activated and the active time frame will determine the rule to follow. Multiple rules can fall within the same timeframe, so the answering rules follow a top-down…
