Add a New Answering Rule
Answering Rules Answering rules are individual extension’s call routing, as each rule states how a call should be routed for that extension. Answering rules are time frame activated and the active time frame will determine the rule to follow. Multiple rules can fall within the same time frame, so the answering rules…
Add a New Time Frame
This article assumes you are logged into the Manager Portal as a Site Manager or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support 1. Select the Timeframe tab. 2. If this time frame should be available for use by all extensions, click Domain or …
Answering Rules
Answering rules are individual extension’s call routing, as each rule states how a call should be routed for that extension. Answering rules are time frame activated and the active time frame will determine the rule to follow. Multiple rules can fall within the same timeframe, so the answering rules follow a top-down…
Routing User
What is a Routing User? Why do I have multiple Routing Users? Why can't I see the Routing User in the User list? Why does the Routing User route to User and not to Auto Attendant/to Call queue? Other Helpful Articles What is a Routing User? A Routing User is an extension in the phone system holding answering r…
