Locating and Listening to Call Recordings
This article assumes you are logged in as a Basic User and that call recording has been enabled on your phones, or on-demand recording was used. How do I find a call? On the main menu click on the call history icon(1). This will open up your call history. By default, it will show you every call made today, but …
Star Codes / General Codes
Star Codes are codes that can either be called or dialed while on a call for a specific feature or function to happen. Star Codes can be used by any CallHarbor device: Physical Phone, Web Soft Phone, and CallHarborUC (Mobile App) Star Code – Use Case **<ext> – Intercom *<ext> – Direct to Voicemail (great for tra…
Record New Intro Greeting or Menu Prompt
This article assumes that you are already signed into theas an Office Manager or Site Manager, and the auto attendant is already created. If you are a Site Manager, the auto attendant must be assigned to your Site in order for the auto attendant to be accessible. If you do not know your login name or password, pleas…
Record Calls
Please note that it is your responsibility to ensure compliance with all applicable laws and regulations regarding the recording of calls. We strongly recommend that you familiarize yourself with the legal requirements in your jurisdiction before recording any calls. To Record Calls On Demand To start recording a…
