Audio Monitoring
This article assumes you are logged into the Manager Portal as a Call Center Supervisor. If you do not know your login name or password, please click here or contact CallHarbor Support . Glossary Types of Audio Monitoring Rules Start a Monitoring Session (Listen) Whisper Barge Glossary Agent - the phon…
Call Recordings
This article assumes you are logged into the Manager Portal as a Call Center Supervisor and that call recording has been enabled for your extension, or on-demand recording was used. If you do not know your login name or password, please click here or contact CallHarbor Support . Recording Retention Time L…
Call Center Supervisor Extension View Portal Guide
Overview Accessing the Portal * Switch to Extension View Call Center * The Navigation Bar * My Queues * My Graphs * Status * Login Method * My Statistics * Recent Call History Window * Profile Messages * Voicemail New Saved Trash * Chat and SMS * Settings Contacts * Filter Contacts * Search…
