Log In and Out of Queues
Agent Status * Types * Status Online Single Call Offline End Shift Lunch Break Meeting Other Portal * Your Extension Status All Queues * Another Extension Status All Queues Specific Queue Web Softphone * Status * All Queues * Specific Queue Agent Status Agent Status is a use…
Call Center
This article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . What is the Call Center? Call Queues * Active Calls * Callers Waiting Pick Up Call …
Call Center Report Definitions
Queue Stats Agent Stats Agent Availability Dialed Number Stats Abandoned Calls Queue Stats Call Volume (VOL) – Number of calls originating through a call queue. Includes answered calls, abandoned calls, forwards, voicemail, and assisted calls handled. * VOL = CO+FWD+VM+AST Calls Handled (CH) – Number of c…
Call Center Reports
This article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . Access Call Reports Settings * General Settings Service Level Agreement * Custom St…
