Call Queue Agents
This article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . What is an Agent? Add an Agent Edit an Agent Delete an Agent What is an Agent? An agen…
Editing a Call Queue
You will first need to navigate to control.callharbor.com and sign in using your manager portal credentials. You will then click on the "Call Queue" tab. Once there, you will see a list of your queues. If you would like to edit a queue, you can click on the Call Queue name or the edit pencil icon to the right of t…
Log In and Out of Queues
Agent Status * Types * Status Online Single Call Offline End Shift Lunch Break Meeting Other Portal * Your Extension Status All Queues * Another Extension Status All Queues Specific Queue Web Softphone * Status * All Queues * Specific Queue Agent Status Agent Status is a use…
Call Queues
What is a Call Queue? What are the types of Call Queues? * Round Robin * Tiered Round-Robin * Ring All * Linear Hunt * Linear Cascade * Call Park What is a Call Queue? A call queue places callers on hold while waiting for their call to be answered by an available agent. Agents are the extensions added to th…
Log In and Out of Queues
Agent Status * Types * Status Online Single Call Offline End Shift Lunch Break Meeting Other Web Softphone * Status * All Queues * Specific Queue Portal * Your Extension Status All Queues * Another Extension Status All Queues Specific Queue Agent Status Agent Status is a use…
