Logging In and Out of Queues
This article assumes your user scope is Call Center Agent or higher and you are logged into the CallHarbor Portal . You can also log into the Web Softphone by going to: control.callharbor.com/webphone/login Logging In and Out of Queues with the Web Softphone Agent Status Agent Status is a user's availability to …
Call Queues
What is a Call Queue? A call queue places callers on hold while waiting for their call to be answered by an available agent. Agents are the extensions added to the call queue for calls to be dispatched to. The type of call queue will determine the way a call is dispatched. What are the types of Call Queues? 6 diff…
Editing a Call Queue
You will first need to navigate to control.callharbor.com and sign in using your manager portal credentials. You will then click on the "Call Queue" tab. Once there, you will see a list of your queues. If you would like to edit a queue, you can click on the Call Queue name or the edit pencil icon to the right of t…
