Call Queues
What is a Call Queue? What are the types of Call Queues? * Round Robin * Tiered Round-Robin * Ring All * Linear Hunt * Linear Cascade * Call Park What is a Call Queue? A call queue places callers on hold while waiting for their call to be answered by an available agent. Agents are the extensions added to th…
Call Parks
Transferring a call to a call park is referred to as parking a call throughout this article. What is a Call Park? Create a Call Park Using a Call Park * Physical Phone - Desk Phone Park Button Transferring Dynamic Parking * Physical Phone - Cordless Transferring Dynamic Parking * Attendant Consol…
