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Showing articles from queues tag

Call Queue Agents

This article assumes you are logged into the  Manager Portal  as a Call Center Supervisor, Site Manager, or Office Manager. If you do not know your login name or password, please  click here  or contact  CallHarbor Support . What is an Agent? Add an Agent Edit an Agent Delete an Agent What is an Agent? An agen…

Call Queues

What is a Call Queue? What are the types of Call Queues? * Round Robin * Tiered Round-Robin * Ring All * Linear Hunt * Linear Cascade * Call Park What is a Call Queue? A call queue places callers on hold while waiting for their call to be answered by an available agent. Agents are the extensions added to th…

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