Call Queue Agents
This article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . What is an Agent? Add an Agent Edit an Agent Delete an Agent What is an Agent? An agen…
Logging In and Out of Queues
This article assumes your user scope is Call Center Agent or higher and you are logged into the CallHarbor Portal . You can also log into the Web Softphone by going to: control.callharbor.com/webphone/login Logging In and Out of Queues with the Web Softphone Agent Status Agent Status is a user's availability to …
