Call Queues
What is a Call Queue? A call queue places callers on hold while waiting for their call to be answered by an available agent. Agents are the extensions added to the call queue for calls to be dispatched to. The type of call queue will determine the way a call is dispatched. What are the types of Call Queues? 6 diff…
Call Park Creation / Utilization
Call Parking Call Parking is easy to setup, and has multiple ways it can be utilized (even at the same time). This is a great option for offices where people are not at the same phone, or where someone can not get to a transfer right away. Configuring Call Parking Configuring A Call Park To configure a park you w…
