Call Center Report Definitions
Queue Stats Agent Stats Agent Availability Dialed Number Stats Abandoned Calls Queue Stats Call Volume (VOL) – Number of calls originating through a call queue. Includes answered calls, abandoned calls, forwards, voicemail, and assisted calls handled. * VOL = CO+FWD+VM+AST Calls Handled (CH) – Number of c…
Call Center Reports
This article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . Access Call Reports Settings * General Settings Service Level Agreement * Custom St…
