Call Recordings
This article assumes you are logged into the Manager Portal as an Advanced User and that call recording has been enabled for your extension, or on-demand recording was used. If you do not know your login name or password, please click here or contact CallHarbor Support . Recording Retention Time Locate a Ca…
Call Recordings
This article assumes you are logged into the Manager Portal as a Call Center Supervisor and that call recording has been enabled for your extension, or on-demand recording was used. If you do not know your login name or password, please click here or contact CallHarbor Support . Recording Retention Time Loc…
Call Recordings
This article assumes you are logged into the Manager Portal as a Call Center Agent and that call recording has been enabled for your extension, or on-demand recording was used. If you do not know your login name or password, please click here or contact CallHarbor Support . Recording Retention Time Locate a…
Call Recordings
This article assumes you are logged into the Manager Portal as a Site Manager and that call recording has been enabled for your extension, or on-demand recording was used. If you do not know your login name or password, please click here or contact CallHarbor Support . Recording Retention Time Locate a Call…
Call Recordings
This article assumes you are logged into the Manager Portal as an Office Manager and that call recording has been enabled for your extension, or on-demand recording was used. If you do not know your login name or password, please click here or contact CallHarbor Support . Recording Retention Time Locate a C…
iOS: Remove App Call History from Cell Phone History
By default, all calls made and received in the CallHarborUC app will appear in your iPhone's call history. To Disable: 1. Press the Three Dots in the upper-righthand corner 2. Select Preferences 3. Select Controls 4. Disable 'Includes Callkit calls to Recents'
Call Recordings
This article assumes you are logged into the Manager Portal as a Basic User and that call recording has been enabled for your extension, or on-demand recording was used. If you do not know your login name or password, please click here or contact CallHarbor Support . Recording Retention Time Locate a Call …
No Call History
Why are no calls displaying in Call History? * Portal * Web Softphone * Mobile App Clear Filters Why are no calls displaying in Call History? Portal Calls may not be displayed in the call history due to the filters set. If no calls came in during the time selected, or to the user selected, then no calls would …
Call History Unusual Destinations
This is a list of unusual destinations you may see in call history and what they equate to: nms - Caller hung up while the call was being processed for the next step in routing. For example, if someone connects to an Auto Attendant and hangs up after the auto attendant completes the message but before the call com…
Filter Call History
Phone System Call History * Filter by Date and Time * Filter by User * Filter by Department * Filter by Site * Filter by Caller Number * Filter by Dialed Number * Filter by Call Type Extension Call History * Filter by Date and Time * Filter by Caller Number * Filter by Dialed Number * Filter by Call Type…
