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Showing articles from call history tag

Call Recordings

This article assumes you are logged into the  Manager Portal  as an Advanced User and that call recording has been enabled for your extension, or on-demand recording was used. If you do not know your login name or password, please  click here  or contact  CallHarbor Support . Recording Retention Time Locate a Ca…

Call Recordings

This article assumes you are logged into the  Manager Portal  as a Call Center Supervisor and that call recording has been enabled for your extension, or on-demand recording was used. If you do not know your login name or password, please  click here  or contact  CallHarbor Support . Recording Retention Time Loc…

Call Recordings

This article assumes you are logged into the  Manager Portal  as a Call Center Agent and that call recording has been enabled for your extension, or on-demand recording was used. If you do not know your login name or password, please  click here  or contact  CallHarbor Support . Recording Retention Time Locate a…

Call Recordings

This article assumes you are logged into the  Manager Portal  as a Site Manager and that call recording has been enabled for your extension, or on-demand recording was used. If you do not know your login name or password, please  click here  or contact  CallHarbor Support . Recording Retention Time Locate a Call…

Call Recordings

This article assumes you are logged into the  Manager Portal  as an Office Manager and that call recording has been enabled for your extension, or on-demand recording was used. If you do not know your login name or password, please  click here  or contact  CallHarbor Support . Recording Retention Time Locate a C…

iOS: Remove App Call History from Cell Phone History

By default, all calls made and received in the CallHarborUC app will appear in your iPhone's call history. To Disable: 1. Press the Three Dots in the upper-righthand corner 2. Select Preferences 3. Select Controls 4. Disable 'Includes Callkit calls to Recents'

Call Recordings

This article assumes you are logged into the  Manager Portal  as a Basic User and that call recording has been enabled for your extension, or on-demand recording was used. If you do not know your login name or password, please  click here  or contact  CallHarbor Support . Recording Retention Time Locate a Call …

No Call History

Why are no calls displaying in Call History? * Portal * Web Softphone * Mobile App Clear Filters Why are no calls displaying in Call History? Portal Calls may not be displayed in the call history due to the filters set. If no calls came in during the time selected, or to the user selected, then no calls would …

Call History Unusual Destinations

This is a list of unusual destinations you may see in call history and what they equate to: nms - Caller hung up while the call was being processed for the next step in routing. For example, if someone connects to an Auto Attendant and hangs up after the auto attendant completes the message but before the call com…

Filter Call History

Phone System Call History * Filter by Date and Time * Filter by User * Filter by Department * Filter by Site * Filter by Caller Number * Filter by Dialed Number * Filter by Call Type Extension Call History * Filter by Date and Time * Filter by Caller Number * Filter by Dialed Number * Filter by Call Type…

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