iOS: Remove App Call History from Cell Phone History
By default, all calls made and received in the CallHarborUC app will appear in your iPhone's call history. To Disable: 1. Press the Three Dots in the upper-righthand corner 2. Select Preferences 3. Select Controls 4. Disable 'Includes Callkit calls to Recents'
No Call History
Why are no calls displaying in Call History? Portal Calls may not be displayed in the call history due to the filters set. If no calls came in during the time selected, or to the user selected, then no calls would be displayed. Clearing filters can resolve the issue. If filters are cleared and the issue persists…
Call History Unusual Destinations
This is a list of unusual destinations you may see in call history and what they equate to: nms - Caller hung up while the call was being processed for the next step in routing. For example, if someone connects to an Auto Attendant and hangs up after the auto attendant completes the message but before the call com…
Filter Call History
Phone System Call History Extension Call History Phone System Call History This section of the article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager * Call Center Supervisors will have access to the call history of the agents assigned to them * Sit…
Export Call History
This article assumes you are logged into the Manager Portal . If you do not know your login name or password, please click here or contact CallHarbor Support . One Time Export Scheduled Export One Time Export 1. Select the Call History Tab If you are a Call Center Supervisor or higher, and you are trying …
