Call History Unusual Destinations
This is a list of unusual destinations you may see in call history and what they equate to: nms - Caller hung up while the call was being processed for the next step in routing. For example, if someone connects to an Auto Attendant and hangs up after the auto attendant completes the message but before the call com…
Filter Call History
Phone System Call History Extension Call History Phone System Call History This section of the article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager * Call Center Supervisors will have access to the call history of the agents assigned to them * Sit…
