Best Practices
Manager Portal Physical Phones CallHarborUC Web Softphone Manager Portal * Log out of the Manager Portal when not in use. If left open running in the background, the session may appear to be valid, but may log you out in the middle of making changes as the session is expired. * The Call Center Reports t…
Enable and Send Log Files with CallHarborUC
Enable SIP Logs Send SIP Logs Enable SIP Logs iOS (left side) : Click the 3 dots in the corner Android (right side) : Click the 3 dots in the corner and tap "Settings" iOS (left side) : Select Preferences Android (right side) : Select Preferences iOS (left side) : Turn On "Log SIP traffic" Android…
Log In and Out of CallHarborUC
Log In Log Out * Android * iOS Log In Please utilize the same login for the Manager Portal to log into the app. The format is extension@domain, for example: 100@callharbor (there is no ".com" at the end of most usernames) If you are unsure of your login please reset your login or contact CallHarbor Su…
Send SMS
Portal * Through the Contacts Tab * Through the Messages Tab * SMS Window Icons Web Soft Phone * Through the Contacts Tab * Through the Chat and SMS Tab * SMS Window Icons Mobile App * Through the Contacts Tab * Through the Messages Tab * SMS Window Icons Portal This article assumes you are logged into t…
Utilizing the CallHarborUC application
Overview Login Enable SIP Logs Dial Pad * Hold * Mute * Speaker * Transfer * Add a Call * Video Call History Contacts Messages Settings * Voicemail Voicemail Message * User Settings Answering Rules Greetings Play the Current Greeting Select a Different Greeting Record New Greeting Ap…
