If your CallHarbor app in Teams looks wrong, shows a blank screen, or doesn't update, clearing the Teams cache often fixes it. Clearing the cache does not delete your chats, files, or settings.

Teams on the web

1. Right-click anywhere on the page and select Inspect (or Inspect Element, depending on your browser).
2. In Chrome, right-click the reload button and select Empty Cache and Hard Reload. In other browsers, clear your browsing history, including cookies and site data.
3. Sign out of Teams, then sign back in.

Teams on a phone or tablet

Pull down on the chat screen to refresh. If that doesn't help, sign out of the Teams app and sign back in.

New Teams on Windows or Mac

Most people now use the new Teams app. Follow Microsoft's instructions: Clear the Teams client cache.

Classic Teams on Windows

1. Quit Teams completely: right-click the Teams icon in the system tray and select Quit.
2. Open File Explorer, paste %appdata%\Microsoft\Teams into the address bar, and press Enter.
3. Delete everything inside that folder.
4. Restart Teams.

Classic Teams on Mac

1. Sign out of Teams and quit the app.
2. In Finder, select Go > Go to Folder.
3. Enter ~/Library/Application Support/Microsoft/Teams.
4. Delete the contents of these folders: Application Cache/Cache, blob_storage, Cache, databases, GPUCache, IndexedDB, Local Storage, and tmp.
5. Restart Teams.

Still having trouble? Contact CallHarbor Support.