***Do not factory reset your phone unless instructed by a CallHarbor Support Tech***

When do I want to factory reset my phone?

A factory reset will fix many small problems that happen with phones. Sometimes you will be asked to factory reset a phone by one of our support techs, but you should never do a factory reset unless told to.
 

How do I factory reset a Polycom phone?

1). Start by pressing the home button. It is the button that looks like a house.

2). Navigate to Settings. You use the arrow pad to move over.

3). Select Advanced.

3). Using the keypad, enter the password provided by the Support Tech. Then press the 'Enter' softkey to confirm.

4). Select Administrator Settings.

5). Select Reset to Defaults.

6). Select Reset to Factory.

7). Select the 'Yes' softkey to confirm 'Are you sure?'

8). The reset process will take around five minutes and your phone will reboot multiple times in the process. If the phone does not return to a working state, then you will want to contact support. Click here to email support.