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Home > Mobile > Enabling and Sending Log Files with CallHarborUC
Enabling and Sending Log Files with CallHarborUC
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To enable SIP Logs:


iOS (left side): Click the 3 dots in the corner

Android (right side): Click the 3 dots in the corner and tap "Settings"


iOS (left side): Select Preferences

Android (right side): Select Preferences



iOS (left side): Turn On "Log SIP traffic"

Android (right side): Turn On "Log SIP traffic"


 

iOS (left side): Click Done, and there will be a new section in the settings:

Android (right side): Click the back arrow, and there will be a new section in the settings:

 

To send the SIP Logs:

 

iOS (left side): Click the 3 dots in the corner

Android (right side): Click the 3 dots in the corner

 

iOS (left side): Select SIP Log

Android (right side): Select SIP Log

 

 

iOS (left side): This will open the SIP Log screen, select "Share"

Android (right side): This will open the SIP Log screen, click the 3  dots in the upper-right corner and select "Share"

 

 

iOS (left side): Select 'Other' in the new popup window

Android (right side): Select your mail app, or drag up on the tray that appears in the bottom and then scroll to find your mail app

 

 

iOS (left side): Select Mail or another email app

Android (right side): Select Mail or another email app

 

 

iOS (left side): Enter [email protected] as the email to send to and include your company name and extension number in the body of the email

Android (right side): Enter [email protected] as the email to send to and include your company name and extension number in the body of the email

 

 

iOS (left side): Send the email

Android (right side): Send the email

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