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For instructions on enabling DND for another extension, please click here.
From Your Phone
Do Not Disturb can be enabled from any CallHarbor device (physical phone, web softphone, or mobile app)
To Enable
Dial *78
Once connected a message will play: "Do Not Disturb is enabled. Thank you."
To Disable
Dial *79
Once connected a message will play: "Do Not Disturb is now disabled. Thank you."
For Your Extension through the Portal
This article assumes you are logged into the Manager Portal as an Advanced User or higher. If you do not know your login name or password, please click here or contact CallHarbor Support.
If you do not have an Answering Rules tab, please contact CallHarbor Support, including:
- Your Name
- Your Extension
- Your Company Name
1. Select the Answering Rules Tab
2. Locate the active answering rule, or add a new answering rule. For instructions on adding a new rule, please click here.
3. Click the Pencil Icon
4. This will open the 'Edit Answering Rule' popup
Sim Ring Example:
Forward Always Example:
5. Check Do Not Disturb
6. You will notice that parts of the window become greyed out, as these features cannot be set in addition to Do Not Disturb. Sim Ring will not grey out, but it is not available for use in addition to DND.
Sim Ring Example:
Forward Always Example:
7. Click Save
8. The answering rule will now display "Do not disturb"
9. Unchecking Do Not Disturb will make all features available again. You may need to edit the rule after turning off Do Not Disturb.
For example, a rule with Forward Always set before Do Not Disturb will be set to Simultaneous Ring, but the forward always number will still be present. Checking Always will correct the answering rule after Do Not Disturb.
Sim Ring Example:
Forward Always Example:
For Another Extension through the Portal
This article assumes you are logged into the Manager Portal as an Office Manager, Site Manager, or Call Center Supervisor. If you do not know your login name or password, please click here or contact CallHarbor Support.
1. Call Center Supervisor: Select the Agents Tab
Office/Site Manager: Select the Users Tab
2. Locate the extension to be updated. You can use the search function to search: Extension Number, First Name, Last Name, Site, or Department
3. Once located, click either the name of the extension or the pencil icon.
4. If name clicked: Switch to the Answering Rules sub-tab
If pencil clicked: Select the Answering Rules option from the dropdown
5. Locate the active answering rule, or add a new answering rule. For instructions on adding a new rule, please click here.
6. Click the Pencil Icon
7. This will open the 'Edit Answering Rule' popup
Sim Ring Example:
Forward Always Example:
8. Check Do Not Disturb
9. You will notice that parts of the window become greyed out, as these features cannot be set in addition to Do Not Disturb. Sim Ring will not grey out, but it is not available for use in addition to DND.
Sim Ring Example:
Forward Always Example:
10. Click Save
11. The answering rule will now display "Do not disturb"
12. Unchecking Do Not Disturb will make all features available again. You may need to edit the rule after turning off Do Not Disturb.
For example, a rule with Forward Always set before Do Not Disturb will be set to Simultaneous Ring, but the forward always number will still be present. Checking Always will correct the answering rule after Do Not Disturb.
Sim Ring Example:
Forward Always Example:
