If you do not know your voicemail pin, you may reset this from within the portal, or reach out to CallHarbor Support.

First Time Accessing Voicemail

1. Dial 5001 OR *97 from your phone or click the message button on your phone
2. You will be prompted to record your name after you hear a tone; after you record your name press #
3. Then you will be prompted to record a voicemail greeting; after you are done press #
4. You are now done setting up your voicemail

A default greeting and name may have been uploaded for your extension. If defaults were added for your extension, you will not be asked to record a greeting or your name.

For instructions on editing your greeting, please click here.

Voicemail Main Menu

1. Press 1 for new messages

2. Press 2 for old messages

3. Press 3 to send messages

   • Press 1 to send a message to an individual (Each user extension is delimited by a # sign)

   • Press 2 to broadcast to all

   • Press 3 to send to a group

4. Press 4 to set call forwarding

   • Press 1 to change DO NOT DISTURB

   • Press 2 to set the forwarding destination

   • Press 3 to turn forwarding ON or OFF

   • Press 4 to forward to here. This will forward all calls to the phone you are calling from

5. Press 5 to set your current options

   • Press 1 to change your password

   • Press 2 to record your name

6. Press 6 to change greetings

   • Press 1 to record greetings

   • Press 2 to review greetings

   • Press 3 to select greetings

7. Press 7 to recover deleted voicemails

For instructions on the voicemail system, please review the following article:
Navigating the Voicemail System

For instructions on checking your voicemail from your desk phone or an outside number, please review the following article:

Check Your Voicemail

For instructions on checking your voicemail through the portal, please review the following article:

Check Voicemail Through the Portal