Manager Portal

Log out of the Manager Portal when not in use.
- If left open running in the background, the session may appear to be valid, but may log you out in the middle of making changes as the session is expired.
The Call Center Reports tab is not a live updating report. To view the most recent information, please refresh the tab
- Live Analytics is a live updating report and should not require refreshing for the report to be accurate
The Call History tab is not a live updating report. To view the most recent calls, please refresh the tab

Physical Phones

If changes have been made to your phone, such as updating the buttons, but the change has not taken effect, please reboot the phone.
If an extension was updated to a new name, but the old name is still appearing as the caller ID, please resync the phones.
- If a resync is sent, and the old caller ID is still appearing, please contact CallHarbor Support, including:
  - Your Name
  - Your Company Name
  - The extension number that is appearing incorrectly
  - The name that should be appearing for the extension
  - The name that is appearing for the extension
  - The date a resync was sent to the phones
If you are experiencing call quality issues, please contact CallHarbor Support, including answers to the questions listed here.

Ensure Logs are enabled, so if any issues arise with the app, CallHarbor Support can better assist you.
If you are experiencing issues with the app, such as not receiving calls or being unable to make outgoing calls, please send a SIP Log to CallHarbor Support, including a description of the issue occurring in the email.
As a security feature, registration will expire after 7 days of no use. A notification will be received to inform you of the loss of registration. Opening the app when this notification is received will prevent your app from expiring. If the app is not opened when the notification is received, you may need to log in to the app again upon next use.

The web softphone works best with Google Chrome.
Only one instance of the web softphone should be open at a time, per extension. If the web softphone is opened on multiple computers or multiple times on the same computer, it will cause registration issues.
Close the web softphone when it is not in use, and open it again at the start of a new work session.
- Leaving the web softphone running while the computer is locked/in sleep mode can cause issues with the registration.
Use the progressive web app. This will help prevent the web softphone from being put to sleep by the browser or operating system.
Use it in full screen or expanded mode, which allows better visibility of your user availability status and the registration status of the phone.
A microphone is required for the web softphone to register. If a microphone is not built into your computer, an external microphone, such as a headset, will be needed.
Ensure your browser is up to date.