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Access Greetings and Recorded Name
Accessing Greetings and Recorded Name
Your Extension
1. Select Messages
If you are a Call Center Supervisor or higher, you may need to switch the view of the portal from the entire phone system to your extension only. To do this, click on your name in the upper right-hand corner, then select My Account
2. Switch to the Settings sub-tab
3. Scroll down to Greetings
4. For Next Steps, follow Greetings or Recorded Name.
Another Extension
1. Call Center Supervisor: Select the Agents Tab
Office/Site Manager: Select the Users Tab
2. Locate the extension to be updated. You can use the search function to search: Extension Number, First Name, Last Name, Site, or Department
3. Once located, click either the name of the extension or the pencil icon.
4. If name clicked: Switch to the Voicemail sub-tab
If pencil clicked: Select the Voicemail option from the dropdown
5. Scroll down to Greetings
6. For Next Steps, follow Greetings or Recorded Name.
Greetings
In the Greetings section, you can:
Select Greeting
Play Selected Greeting
Play the currently selected greeting.
Download Selected Greeting
Download a copy of the greeting to your computer.
Manage Greetings
Add, Download, Edit, or Delete greetings
Add Greeting
Click Add Greeting, then Select Text-To-Speech, Upload, or Record
Text-To-Speech
Enter your voicemail greeting script in the Message text box and select a voice from the Voice Dropdown. We recommend Jenny or Sara.
Use the play button to listen to the new voicemail greeting. If satisfied with the recording, click Save
Upload
Enter the name to assign to the Greeting in Greeting Name, and select the file using Browse. We recommend a .wav file
After the file is selected, click upload
Record
Add a name to assign to the greeting. By default, your extension will be entered in the Call Me At textbox. The extension or phone number entered will ring after Call is pressed.
When the call connects, you will be asked to start recording after the tone and press # to save.
The call will end after pressing # and the voicemail greeting will be automatically updated.
To listen to the recording, please follow the steps to play selected greeting.
Download Greeting
Download a copy of the greeting to your computer
Edit Greeting
If Text-To-Speech, the script for the recording can be updated:
If uploaded, a new file can replace the current one:
If recorded, a new recording can be created
Delete Greeting
Deletes the greeting from the system
Recorded Name
Play Recorded Name
Play the currently recorded greeting.
Download Recorded Name
Download a copy of the recorded name to your computer.
Manage Recorded Name
Update the recorded name
Select Text-To-Speech, Upload, or Record
Text-To-Speech
Enter your name in the Message text box and select a voice from the Voice Dropdown. We recommend Jenny or Sara.
Use the play button to listen to the new recorded name. If satisfied with the recording, click Save
Cancel will disregard the changes
Upload
Select a file from your computer to upload to the system. We recommend using a .wav file
After the file is selected, click upload
Record
By default, your extension will be entered in the Call Me At textbox. The extension or phone number entered will ring after Call is pressed.
When the call connects, you will be asked to start recording after the tone and press # to save.
The call will end after pressing # and the recorded name will be automatically updated.
To listen to the recording, please follow the steps to play recorded name.
