Inventory
This article assumes you are logged into the Manager Portal as an Office Manager or Site Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . What is Inventory? Access Inventory Phone Numbers SMS Numbers Phone Hardware What is Inventory? Inventory hol…
Phone Hardware
This article assumes you are logged into the Manager Portal as an Office Manager, or Site Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . If you need assistance with phone hardware, please contact CallHarbor Support , including: * Your Name * Your …
Yealink T57W Guide
This guide is available as a PDF or Word file download on the right-hand side. While this guide states T57W, the following phones also apply: * Yealink T58W Button Guide Call Handling * Answering a Call * Placing a Call * Ending a Call * Placing a Call on Hold * Muting a Call * Redialing * Initiating a Co…
Logging In and Out of Queues
This article assumes your user scope is Call Center Agent or higher and you are logged into the CallHarbor Portal . You can also log into the Web Softphone by going to: control.callharbor.com/webphone/login Logging In and Out of Queues with the Web Softphone Agent Status Agent Status is a user's availability to …
Check Version of Web Phone
1. Click the hamburger menu on the top left of the screen (if you don't see one, you may need to maximize or fullscreen the window that your phone is in) 2. Click the "Settings" gear. 3. At the bottom of the menu, it will say "Version" with a number like "44.1.1."
Switching from CallHarbor Mobile or Cloud Softphone to CallHarborUC
CallHarbor Mobile If you are currently utilizing CallHarbor Mobile, some changes may be required to make sure that your queue calls, or general calls, ring the new application. Please reach out to CallHarbor Support to inform them of your switch to ensure that your account is ready for the new application. Both a…
Install the New Progressive Web App (PWA) (version 44.1.1)
Open the previous version of PWA (search the start menu for "Callharbor" or "Snapmobile" if you don't see the icon) Go to "Settings" and make note of what audio devices are selected for "Microphone" and "Audio Output" 1. Click the "Settings" wrench icon and note: 2. "Microphone" device 3. "Audio Output" device …
Send a SMS/Chat with Web Phone
This article assumes you are logged into the Web Softphone or using the Progressive Web App (PWA) An SMS number is needed in order to send SMS. Please contact CallHarbor Support to enable SMS. Chat can be used to send messages to other extensions in the system. 1. Click "Chat and SMS" 2. Click "New Con…
Reboot Phones
Polycom Yealink Desk Phone Yealink Cordless Reboot All Phones Why would I reboot my phone? A reboot is nondestructive and many issues with your phone can be solved by rebooting it. A reboot is sometimes required for the phone to update with new information like user names. Polycom 1. Start by pressing the home…
Web Phone Permissions
For Microsoft Edge, please click here . Google Chrome 1. Click the three dots in the upper right-hand corner, then select "Settings". You may have to scroll down in the menu to find settings. 2. Click "Privacy and Security" on the left-hand side 3. Click "Site Settings" 4. Click "View permissions and d…
